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ENGL210: Technical Writing

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Course Syllabus

Course Syllabus

Unit 1: Audience Analysis

1.1: Audience Analysis

Getting to Know Your Audience

Audience

Audience and Context

Writing Activity: The Audience-Writer Relationship

1.1.1: Who are They and What do They Know?

Audience Analysis

1.1.2: What do They Need to Know or Do?

Writing Tips: Know Your Audience

1.2: How does Audience Impact Delivery?

What to Think about When Writing for a Particular Audience

Audience Adaptation

Translating Technical Discussions

Writing Assignment: The Audience for an Email

1.2.1: Word Choice

Word Choice

1.2.2: Formatting

Principles of Design

1.2.3: Purpose

Purpose

Writing Activity: Workplace Communications

Unit 1 Assessment

Unit 1 Writing Self-Assessment: Activity 1

Unit 1 Writing Self-Assessment: Activity 2

Unit 1 Writing Self-Assessment: Activity 3

Unit 2: Internal Communication: Writing Memos and Emails

2.1.1: Purpose

Memorandums and Letters

Memorandums and Business Letters

Writing Activity: Memos

2.1.2: Format and Delivery

Creating a Block-Style Business Memo

Memorandum Assessment

Writing Activity: Memos II

2.1.3: Subject Lines

Memo Tutorial and Sample Memos

Writing Activity: Subject Lines

2.1.4: Paragraphs, White Space, and Bullets

Basic Memos

Writing Activity: Being Reader-Friendly

Writing Activity: Analyzing a Memo

2.2.1: Purpose

Text, E-mail, and Netiquette

Effective E-mail Communication

E-mail Assessment

Writing Activity: Analyzing a Memo

Writing Activity: Questions To Ask Yourself Before Sending an Email Message

2.2.2: Best Practices for Emails

Text, E-mail, and Netiquette

Writing Activity: Effective Emails

2.3: Ethics of Electronic Communication

Think Your Email's Private? Think Again

Writing Activity: Ethics of Electronic Communication

2.3.1: CC and BCC

Primary, Secondary, and Hidden Audiences

Email Blind Carbon Copy

2.3.2: Confidentiality

Ethics, Plagiarism, and Reliable Sources

2.3.3: Legal Requirements for Record Keeping

Electronic Recordkeeping

Basic Requirements of an Electronic Recordkeeping System at EPA

Writing Activity: Electronic Recordkeeping

Unit 2 Assessment

Unit 2 Writing Self-Assessment: Activity 1

Unit 2 Writing Self-Assessment: Activity 2

Unit 2 Writing Self-Assessment: Activity 3

Unit 3: External Communication: Formal Letters

3.1: Overview of Formal Letter Writing

Business Letters

Writing Activity: Business Letters

3.2: Business Letter Format

Creating a Block Style Business Letter

Write a Nice Professional Letter

Memorandums and Letters

Writing Effective Letters

3.3.1: Application Letters

Job Application Letters

3.3.2: Inquiry Letters

David McMurrey's "Inquiry Letters: Ask for Information in a Professional Manner"

3.3.3: Complaint and Adjustment Letters

Complaint and Adjustment Letters

Writing Activity: Complaint and Adjustment Letters

Unit 3 Assessment

Unit 3 Writing Self-Assessment: Activity 1

Unit 3 Writing Self-Assessment: Activity 2

Unit 3 Writing Self-Assessment: Activity 3

Unit 4: Using Visuals to Convey Information

4.1: Visuals Based on Numeric Data

Writing Activity: Graphics in Technical Writing

Tables, Charts, and Graphs

More Working with Charts, Graphs, and Tables

Creating a Pie Chart in Excel 2013

4.2.1: Choosing Graphics

Introduction to Graphics

Technical Writing

Graphics

Writing Activity: Graphics in Documents

4.2.2: Types of Graphics

Graphics and Visuals

Types of Graphical Illustration in Technical Writing

Visual Aids

Writing Activity: Choosing Graphics

4.2.3: Using Existing Images: Understanding Copyright

Copyright: A Primer

Writing Activity: Content Licenses

4.3: Multimedia in Technical Writing

Tips for Creating an Effective Presentation

Writing Activity: Audiovisual Elements

4.4: Integrating Visuals

Labels, Callouts, Captions, and Notes

Citing Correctly and Avoiding Plagiarism in APA Format

4.5.1: Data Presentation

The Forum Guide to Data Ethics Online Course

Master List of Logical Fallacies

Logical Fallacies

More on Logical Fallacies

Writing Activity: Data Ethics

4.5.2: Photoshop

The Ethics of Image Manipulation

Writing Activity: Shaping Information

Unit 4 Assessment

Unit 4 Writing Self-Assessment: Activity 1

Unit 4 Writing Self-Assessment: Activity 2

Unit 4 Writing Self-Assessment: Activity 3

Unit 5: Process Documentation

5.1: Planning for the Process Document

Instructions

Instructions and Process Reports

Examples of Process Videos

A Planning Checklist for Business Messages

Writing Activity: Process Documents

Writing Activity: Communications Channels

5.2.1: Organization and Formatting

Common Page Design

Writing Activity: Formatting

Writing Activity: Process Draft

5.2.2: Supplementing with Visuals

Graphics

5.2.3: Language Concerns

You-Centered Business Style

Sentence-Level Revision

Gender-Sensitive Language

Writing Activity: Gender-Sensitive Language

5.2.4: Concrete Language

Composing

5.2.5: Anticipating Audience Reaction

Overcoming Barriers to Effective Written Communication

Unit 5 Assessment

Unit 5 Writing Self-Assessment: Activity 1

Unit 5 Writing Self-Assessment: Activity 2

Unit 5 Writing Self-Assessment: Activity 3

Unit 6: Writing Proposals

6.1: Planning for a Proposal

Proposals

6.2: Tools of Persuasion

Principles of Persuasion

What Is Persuasion?

6.3: Writing a Proposal

Business Proposal

Writing Activity: Complete Proposal

6.4: Formatting

Proposals

Unit 6 Assessment

Unit 6 Writing Self-Assessment: Activity 1

Unit 6 Writing Self-Assessment: Activity 2

Unit 6 Writing Self-Assessment: Activity 3

Hidden

Unit 7: Communicating on the Internet

7.1: "New Media" and Generating Content for the Web

The Evolution of the Internet

Introduction to New Media Writing

Text-to-Visual Remediation

Viral Messages

The Effects of the Internet and Globalization on Popular Culture and Interpersonal Communication

Writing Activity: Social Media

7.2: Blogging

Blogging in the Composition Classroom

Sound Bites and Quotables

Example Blogs

Writing Activity: Effective Blogging

7.3.1: Getting Started with Social Media

Quickstart Guide to Social Media for Business

Don't Be a Social Media Marketing Skeptic – Learn Where and How to Start

Writing Activity: Businesses Online

7.3.2: Online Markets

The Business of Conversations

Writing Activity: Online Audiences

7.3.3: Using Social Media Tools

Social Media and Web 2.0

Writing Activity: Using Online Tools

7.3.4: Using Social Media Effectively

The Ultimate Small Business Guide to Social Media Marketing

Six Golden Rules for Building Your Business with Social Media

Six Quick Ways to Use Social Media for Branding

Writing Activity: Using Online Tools

7.3.5: Twitter

Spreading Messages on Twitter

Six Tips for Getting the Most out of Your Small Business Tweets

Writing Activity: Using Twitter

7.4: Discussion Forums

Responding Thoughtfully on Online Forums

Managing Your Online Identity for the Job Search

Writing Activity: Website Comments

7.5: Wikis

A Student's Guide to Using Wikis

Getting Started on Writing a Wiki

Writing Activity: Information Organization

7.6: Concerns for Online Writing

Digital Ethics

Issues and Trends

Social Media in the Workplace Research Roundup

Writing Activity: Presenting Yourself Online

Writing Activity: Online Business Communication

Writing Activity: Social Media Policies

Unit 7 Assessment

Unit 7 Writing Self-Assessment: Activity 1

Unit 7 Writing Self-Assessment: Activity 2

Unit 7 Writing Self-Assessment: Activity 3

Study Guide

ENGL210 Study Guide

Course Feedback Survey

Course Feedback Survey

Certificate Final Exam

ENGL210: Certificate Final Exam

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ENGL210: Technical Writing
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Last modified: Wednesday, April 3, 2024, 11:12 AM

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Saylor Academy © 2010-2024 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.