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PRDV230: Create a Workplace Conflict Resolution Policy
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Course Syllabus
Course Syllabus
Unit 1: Functional versus Dysfunctional Conflict
1.1: Functional Conflict and its Role in Innovation
Understanding Conflict
What is Good about Conflict?
Leadership, Conflict, and Conflict Management
1.2: Reasons for Dysfunctional Workplace Conflict
Four Ways to Deal with Workplace Conflict
1.3: Misunderstandings or Disagreements from Organizational Structure
Organizational Structure and Change
1.4: Resource Scarcity
Defining Economics
1.5: Misunderstandings or Disagreement from Task Interdependence
Teamwork Effectiveness
Why Teamwork Works
Effective Teamwork and Collaboration
Active Listening and Dealing with Resistance to Change
1.6: Conflicting Personality Types
Personality Types
1.7: Negative Stereotypes and Cultural Biases
Defining Stereotypes
Prejudice, Discrimination, and Stereotyping
1.8: Gender-Based Stereotypes
Gender-Based Descrimination
Sexual Harassment
1.9: Age-Based Stereotypes
Age-Based Discrimination
1.10: Culture-based Biases and Stereotypes
Culture-based Discrimination
1.11: Avoiding Biases and Stereotypes
Building Culturally-Competent Organizations
1.12: The Effects of Dysfunctional Conflict on Work Products
Organizational Conflict: A Review of the Literature
The Leader's Role in Coaching Employees through Conflict
Unit 2: Best Practices for Conflict Resolution
2.1: Five Styles of Handling Conflict
The Thomas-Kilmann Conflict Mode Instrument
Finding Opportunities in Conflict
2.2: Methods of Conflict Resolution
Alternative Dispute Resolution
2.3 Negotiation
A Problem-Solving Approach to Conflict Resolution
Conflict Resolution
The Nature of Unions
Collective Bargaining
2.4: Mediation
Facts About Mediation
2.5: Arbitration
Arbitration
Analysis of the Arguments about Arbitration in the Supreme Court
2.6: Litigation
When to Bring a Lawsuit
Trial Procedure
2.7: Understanding Each Party
Resolving Conflict
2.8: Working toward a Common Goal
Ensuring Teams Work Effectively
2.9: Barriers to Reaching a Common Goal
2.9: Planning to Reach a Common Goal
Project Completion
2.10: Grievance Procedures
Five Reasons to Tell the Hard Truth to Underperformers
How to Have a Performance Conversation
Progressive Discipline and Termination Processes
Unit 3: Legal Issues
3.1: Laws to Protect Workers
Federal Employment Discrimination Laws
3.2: Hostile Work Environments
Legal Rights for Union Members
3.3: Fear of Retaliation
The Role of Whistleblowers in Protecting the Safety and Integrity of the Food Supply
3.4: Not Meeting Expectations
A Sample Case of Workplace Hostility
3.5: The Equal Employment Opportunity Commission (EEOC)
Laws, Regulations, and Assessment
Unit 4: Conflict Resolution Procedures
4.1: Managing Conflict Resolution
True Collaboration Embraces Conflict
A Primer on Conflict Resolution
4.2: Example Policies and Procedures
Grievance Procedures
Whistleblower and Anti-Retaliation Policies
Disciplinary Policies
Managing Employee Complaints
Preventing Workplace Violence
Course Feedback Survey
Course Feedback Survey
Certificate Final Exam
PRDV230: Certificate Final Exam
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PRDV230: Create a Workplace Conflict Resolution Policy
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Course Syllabus
Understanding Conflict
What is Good about Conflict?
Leadership, Conflict, and Conflict Management
Four Ways to Deal with Workplace Conflict
Organizational Structure and Change
Defining Economics
Teamwork Effectiveness
Why Teamwork Works
Effective Teamwork and Collaboration
Active Listening and Dealing with Resistance to Change
Personality Types
Defining Stereotypes
Prejudice, Discrimination, and Stereotyping
Gender-Based Descrimination
Sexual Harassment
Age-Based Discrimination
Culture-based Discrimination
Building Culturally-Competent Organizations
Organizational Conflict: A Review of the Literature
The Leader's Role in Coaching Employees through Conflict
The Thomas-Kilmann Conflict Mode Instrument
Finding Opportunities in Conflict
Alternative Dispute Resolution
A Problem-Solving Approach to Conflict Resolution
Conflict Resolution
The Nature of Unions
Collective Bargaining
Facts About Mediation
Arbitration
Analysis of the Arguments about Arbitration in the Supreme Court
When to Bring a Lawsuit
Trial Procedure
Resolving Conflict
Ensuring Teams Work Effectively
Project Completion
Five Reasons to Tell the Hard Truth to Underperformers
How to Have a Performance Conversation
Progressive Discipline and Termination Processes
Federal Employment Discrimination Laws
Legal Rights for Union Members
The Role of Whistleblowers in Protecting the Safety and Integrity of the Food Supply
A Sample Case of Workplace Hostility
Laws, Regulations, and Assessment
True Collaboration Embraces Conflict
A Primer on Conflict Resolution
Grievance Procedures
Whistleblower and Anti-Retaliation Policies
Disciplinary Policies
Managing Employee Complaints
Preventing Workplace Violence
PRDV230: Certificate Final Exam
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